The Apothecary Herbs website and the technologies used to transmit your order are protected through AuthorizeNet and SSL When you place an order online with Apothecary Herbs, the connection that transmits your data is secured through SSL 256-bit encryption technology.

OUR SECURITY POLICY

Since our beginnings as a mail order company in 2000, we have never sold or traded any of our customer information.

We currently use AuthorizeNet to process credit cards online. Immediately after you place an online order with Apothecary Herbs, only a small handful of authorized employees have access to your order, and they will promptly print out your order for further processing in our offices. Your credit card number is transmitted directly to the AuthorizeNet payment gateway. Your credit card number is not visible to any Apothecary Herbs employee throughout the entire order process. We do not store payment information for your protection.

For orders placed directly with our Customer Service Team or After Hours Call Center, your credit card data may be available from the moment of collection to the moment of authorization. All hard copy orders that have been printed, processed, and shipped are further filed in a secure and protected environment, and then they are shredded after a predetermined time.

No part of your financial information is ever stored on any computer. We do, however, store contact information (excluding financial information) on our ordering computer, which are not connected to the Internet or third-party servers and take the utmost caution to ensure its privacy.

OUR PRIVACY POLICY

Since our start in 2000, Apothecary Herbs has never sacrificed our customers' personal information for the purpose of extending marketing relationships with outside firms. We have never sold, traded, or rented our mailing list or customer information. We make the decision to protect your privacy because that's how we want to be treated.

With regard to your online privacy, we collect the following pieces of information:

  • When you subscribe to any of our email communications, fill out any form on our website, or provide an email address during the checkout process, your email address will be stored on a third-party server. You may unsubscribe from email communications any time; however, your email address will still remain in our system.
  • We do not store information about you, but rather we track information on the performance of our website, and the only identifiable information recorded is your computer's IP address.
  • When you interact with our system, we store cookies in your browser that allow us to associate carts and checkouts with your shopping sessions. This information is used to improve your online shopping experience and personalize the content for the emails you receive from us, and it may impact the advertisements you see when visiting other websites. These cookies do not collect your personal information such as name, address, or billing information. You can opt-out of the advertisements by visiting Google's Ad Settings or visiting the Network Advertising Initiative opt-out page.

CHANGES TO POLICY

We reserve the right to amend these Security and Privacy Policies at any time in order to address future developments of our business or changes in industry or legal trends. We will post the revised Policies on our website. Any changes will become effective upon the posting of the revised Online Privacy Policy on the website.

Our promise to you is that we will never sell or trade your information. We do not sell your buying habits. Every bit of information you have given to us stays safely with us and our trusted third-party partners—period.

PRODUCT TESTING

We offer quality herbal products made with ingredients from qualified growers who test plant ingredients to be within the FDA's tolerable intake of more than 800 chemicals (many which are naturally occurring). The plant ingredients we buy are from growers that observe certified organic growing standards and Tilth standards. This means crop rotations to allow for mineral-rich soil for crops to grow in and no use of fertilizers, pesticides or herbicides. There have been instances when some herbs are in short supply and wild-crafted is the only option. We may buy wild-crafted herbs from a trusted source. We prefer to use herbs that are indigenous to the United States or are grown and harvested in the United States however, in the event of herb shortages, it may be required to use well tested herbs from an International location that are properly tested.